This is the belief that practical experience is valued over theoretical knowledge. You must see the problem to know the problem.
Below are some examples of site and cell boards (at some of my past and present projects). Their intent is to show baseline metrics and begin the first iteration of problem solving.
While these are good tools for understanding baseline metrics and issues, it’s not enough to just review the findings and hope for a better day tomorrow.
Many of the readers reviewing this article, who use these types of boards, will no doubt believe that they are going to floor and seeing the problem. If you stop at the boards and do not proceed to the problem areas (the board is pointing out), you might as well have been elsewhere.
The ultimate intent of the boards is to assist in pointing out problems. The best way to fix problems is to go and see. While you can’t always address everything on the spot, you have to at least address what the customer cares about now.
At the end of the day, it’s always going to be about the customer. What does the customer care about?
Quality, Cost and Delivery
You should be asking these basics questions throughout the day.
- Are we making a quality product?
- (The cost piece is pre-negotiated and something your site has to manage)
- Will we deliver it on time?
Putting boards up at your site is the easy part – many companies are doing this today. Addressing the issues (now) is very hard and something very few companies are good at.